LayerEight Solutions LLC ("we," "us," "our") describes here how we handle personal information in connection with this website (layereightsolutions.com), general business communications, and at a high level how privacy ties to our commercial agreements when we deliver services.
Scope and Your Agreements
If you or your organization have executed a Master Services Agreement ("MSA") and Data Processing Agreement ("DPA") with us, those documents (and related Statements of Work) govern how we process Personal Information we handle on your behalf as a service provider/processor. That includes permitted subprocessors, security expectations, breach notification, cross-border transfers, and deletion, to the extent of any conflict with this Policy. This Policy still applies to information we collect through the public Site and ordinary business contact (for example, when you submit a form or book a meeting), where we typically act as an independent controller for our own marketing and operations purposes.
1. Information We Collect
We may collect: name, email address, phone number, company, role, and similar details you provide; message content; and limited technical data from the Site (for example, logs or analytics) as needed to operate and secure our properties. If you become a client, additional categories may be collected as described in onboarding, your SOW, and DPA.
2. Use of Your Information
We use information to: respond to inquiries; schedule and confirm meetings; deliver and administer services you purchase; maintain security and prevent fraud; improve our website and offerings; comply with law; and enforce our agreements. We do not use personal information from this channel to train public-facing machine learning models for advertising.
3. Sharing, Service Providers, and Subprocessors
We share personal information with service providers (for example, hosting, email, calendaring, analytics, payment, and communications vendors) who are bound to process it only as we instruct and who support our legitimate business operations. When we process Personal Information for clients under a DPA, subprocessors are engaged only as permitted there (including notice or objection rights where required). We may also disclose information to comply with law, protect rights and safety, or in connection with a merger, acquisition, or asset sale subject to applicable law and contractual commitments.
We do not sell personal information. Period. That includes phone numbers and contact details we collect through the Site or in ordinary business dealings.
4. SMS Consent and Communication
If you provide your phone number, you may be asked to consent separately to SMS. SMS consent is not bundled with email or general terms. Message and data rates may apply. Reply STOP to opt out where supported.
5. Retention
We keep information as long as needed for the purposes above, for legal and accounting requirements, and as specified in your MSA/DPA when those apply. When retention periods end, we delete or de-identify information in line with our practices and agreements.
6. Your Data and Requests
Your information stays yours. We hold and process it to run the Site, respond to you, and deliver services you purchase, not because we claim ownership of it.
You may ask us for access to, correction of, a portable copyof, or deletion of personal information we maintain about you in connection with this Site or ordinary business contact (for example, forms, email, or scheduling). Email data-request@layereightsolutions.com, using or describing the address or context we know you by so we can confirm your request in good faith. We may need to retain reasonable business records after deletion where our agreements or applicable obligations require.
If you are a client with an executed Master Services Agreement and Statements of Work, removing production data tied to an active engagement, including tenant or workspace data, is handled through termination, transition, and offboarding under those contracts (including export windows, deletion timelines, and records that must persist for billing, disputes, or compliance). A standalone “delete everything” request does not replace that commercial wind-down process described in your agreements.
Where we process information about you only as a processor for your employer or another company under a DPA, we may route you to that organization as controller or work with them to complete your request.
7. Security
We use administrative, technical, and organizational measures appropriate to the data we handle. No online transmission or storage is perfectly secure; supplemental commitments for client services appear in the MSA, DPA, and security documentation where applicable.
8. International Transfers
We may process information in the United States and other countries where we or our service providers operate. When we transfer Personal Information across borders subject to applicable law, we rely on mechanisms described in our DPAs or vendor agreements (for example, standard contractual clauses) where required.
9. Changes to This Privacy Policy
We may update this Policy by posting a new effective date. Material changes to how we treat personal information collected through the Site may be communicated as required by law. Updates here do not by themselves modify your executed MSA or DPA.
10. Contact Us
Questions about this Policy or our privacy practices:
LayerEight Solutions LLC
2501 Chatham Rd, Suite N
Springfield, IL, 62704, USA
Phone: +1 (773) 572-1797
Fax: +1 (773) 303-7750
Email: info@layereightsolutions.com
Data access, correction, or removal: data-request@layereightsolutions.com
See also: Terms of Use